The Consumer Council for Water has published results of their 2013/14 Water Matters tracking research into customers’ views on their water services.
Findings:
Each year we ask customers for their views about the services they receive from their local water companies, and the value for money of those services. This year overall, more than 87% of customers say they are satisfied with the services but less than three quarters ( 69%-71%) consider the services are value for money.
Read more here.