The ESAN conference – How can the consumer voice be better heard in the regulation of essential services? – took place on Wednesday 2 November 2016.

Thanks to Esther Bradley of Halloumi films for the videos.

Conference introduction

Welcome, brief overview and scene-setting.

Seminar 1

What are the strengths and limitations of a consumer voice within the regulator?

Seminar 2

What are the strengths and limitations of a consumer voice outside the regulator?

Seminar 3

What are the strengths and limitations of a consumer voice within the regulated company?

Seminar 4

How can behavioural insights help us to understand what customers want?

Seminar 6

How can the public interest receive appropriate weighting in regulatory decision-making?

Seminar 7

What is the role of different research techniques in regulatory decision-making?